Measuring for Tops

1. Chest / Pit-to-PitWrap the tape under your arms, around the fullest part of your chest, keeping it level and snug but not tight.
2. ShoulderMeasure straight across your back, from the edge of one shoulder to the edge of the other.
3. Sleeve LengthFrom the top of your shoulder to just past your wrist bone, with your arm relaxed at your side.
4. Back LengthFrom the base of your neck straight down to where you'd like the hem to sit.

Measuring for Bottoms

1. WaistMeasure around your natural waistline — where your trousers normally sit — keeping the tape snug but not tight.
2. RiseLay a well-fitting pair flat and measure from the crotch seam straight up to the top of the waistband.
3. InseamLay a well-fitting pair flat and measure from the crotch seam down the inside of the leg to the hem.
4. Hem / Leg OpeningLay a well-fitting pair flat and measure straight across the bottom of the leg opening.
5. Sideseam LengthAdd your rise and inseam measurements together for your total sideseam length.

Between sizes? Size up for a relaxed fit, or down for a closer one. Still unsure? Message us on WhatsApp at +44 7761 873668 or Instagram @khoja_co and we will match you to the right fit.

Free worldwide shipping on orders over $250. Orders are typically processed within 1–2 business days.

Cash on Delivery is available for orders within Lahore only.

Questions about your order? Message us on WhatsApp at +44 7761 873668.

Shipping

How long does delivery take?

Because pieces are finished by hand, orders usually leave our workshop within 5 to 10 business days. Once dispatched, DHL Express usually delivers in 3 to 7 business days, so most orders arrive 10 to 15 business days after you order. These are estimates, not guarantees. If your order will take longer, we will email you.

Do you offer free shipping?

Shipping is free on orders over $250 and on orders within Pakistan. For all other orders the shipping cost is shown at checkout before you pay.

How do I track my order?

Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your parcel. If you have not received it within 10 business days of placing your order, please check your spam folder or contact us.

International Orders & Duties

Will I be charged customs duties or import taxes?

Your country may charge customs duties, import taxes or VAT on arrival. Unless they are shown at checkout, these are paid by the recipient and are not included in the price you pay to us. We cannot predict the exact amount because it varies by country and order value.

What if my order is held by customs?

If your order is delayed by customs, please contact us and we will do our best to help.

Returns & Exchanges

What is your returns policy?

You can return any order within 14 days of delivery for a refund, without giving a reason. Please send items back unworn, unwashed and with tags attached. Items made to your own measurements or personalised for you cannot be returned for a change of mind. Full details are in our Returns, Exchanges & Refunds policy.

How do I start a return or exchange?

1. Within 14 days of delivery, email contact@khoja.co or message us on WhatsApp at +44 7761 873668 with your order number, saying you want to return or exchange.
2. We will send you the return address. You then have a further 14 days to send the item back.
3. We refund within 14 days of receiving your return, to the payment method you used.

Who covers the cost of return shipping?

If you changed your mind, you pay to send the item back. If the item is faulty or not what you ordered, we pay.

Sizing & Fit

How do I find my size?

We recommend consulting our detailed Size Chart and Bottom Size Chart before placing your order. If you are between sizes or unsure, please contact us and we are happy to advise based on specific measurements and garment cut.

Do your garments run true to size?

Our pieces are designed with a considered fit. Each product page includes specific fit notes. When in doubt, we recommend sizing up for layered or structured pieces.

Product Care

How should I care for leather garments?

Leather is a natural material that requires gentle care to maintain its quality and longevity:

• Store in a cool, dry place away from direct sunlight.
• Use a specialist leather conditioner every few months to keep the material supple.
• Avoid prolonged exposure to rain; if the leather gets wet, allow it to dry naturally away from direct heat.
• Do not machine wash or dry clean. Spot clean gently with a damp cloth.
• Use a breathable garment bag for long-term storage.

How do I care for heritage textiles (wool, silk, and woven fabrics)?

Heritage textiles require delicate handling to preserve their integrity:

• Dry clean only unless the care label specifies otherwise.
• Store folded (not hung) to avoid stretching, in a breathable cotton bag.
• Keep away from direct sunlight to prevent fading.
• Air out garments between wears rather than over-washing.
• Use cedar blocks or lavender sachets as a natural moth deterrent.

Still Have Questions?

Our team is here to help. Reach out via our Contact page and we will get back to you as soon as possible.