Khoja’s Return & Exchange Policy

KHOJA is a UK-registered company with manufacturing and fulfillment based in Pakistan. All purchases are governed by UK commercial law and Pakistani fulfillment regulations. EU/EEA withdrawal rights do not apply

At KHOJA, we believe in the quality of our products and the satisfaction of our customers. We understand that sometimes, things might not work out as planned. That’s why we’ve made our return and exchange policy as simple and straightforward as possible.

7-Day Return Window

You may request a return within 7 days of receiving your order.

Returns are only accepted if:

• The item is defective

• The item is damaged upon arrival

• The wrong item was delivered

To qualify, the item must be:

• Unworn, unused, and unwashed

• Unaltered (no tailoring, adjustments, etc.)

• In original packaging with tags attached

• Free of marks, stains, odors, or signs of wear

Submitting a return request does not guarantee approval.

Proof Required for Damages

All defect/damage claims must be reported within 24 hours of delivery.

Required proof:

• Clear photos or videos

• Unboxing video (recommended)

• Visible packaging and product condition

Claims without proof may be declined.

Non-Returnable Items

These items are final sale and cannot be returned or refunded:

• Sale or discounted items

• Custom orders

• Tailored or made-to-measure items

• Pre-orders

• Limited-edition drops

• Pop-up store purchases
  

  Items Not Eligible for Return

  Returns will be rejected if:

  • Tags are missing or tampered

  • Item is worn, washed, or altered

  • Item has perfume, deodorant, makeup, smoke, or body odor

  • The item is damaged due to customer handling

  • The product is returned without approval

  Unauthorized returns may be sent back at customer expense.
  

  How to Start a Return

  Email us at contact@khoja.co

  If approved, you will receive instructions on how to ship your item back.

  Items sent to us without approval will not be accepted.
  

  Return Shipping Costs

  KHOJA does not provide return shipping labels.

  • All return shipping costs are the customer’s responsibility

  • Shipping fees, customs duties, taxes, and VAT are non-refundable

  Use a trackable shipping method.
  

  Delivery Issues

  Report missing or damaged parcels within 24 hours of delivery.

  Provide:

  • Photos/videos

  • Packaging images

  • Delivery confirmation

  Claims submitted late may not be eligible.

  Exchanges

  To exchange an item:

  1. Request a return

  2. Return the original item once approved

  3. Place a new order for your desired item
     

     Refunds

     Once we receive and inspect your return, we will notify you of approval or rejection.

     Approved refunds:

     • Are issued to your original payment method within 10 business days

     • May take additional time based on your bank/payment provider

     Currency Disclaimer: Refund amounts may vary due to exchange rate changes. KHOJA is not responsible for currency fluctuations or conversion fees.
     

     Chargeback & Fraud Protection

     Chargebacks filed outside our return process are treated as fraudulent activity.

     KHOJA will submit:

     • Delivery proof

     • Communication logs

     • Return policy documentation

     Customers filing invalid chargebacks may be restricted from future purchases.

  Unauthorized Returns

  Returns sent without approval or that fail inspection standards will be declined.
  They may be returned to the sender at their expense.
  

  Contact Us

  For all queries: contact@khoja.co