FAQ
Shipping
How long does delivery take?
Orders are typically processed within 1–2 business days. Estimated delivery times once dispatched:
- United Kingdom: 2–4 business days
- Europe: 4–7 business days
- Rest of World: 7–14 business days
Do you offer free shipping?
Complimentary shipping thresholds and available services are displayed at checkout. We partner with premium couriers to ensure your order arrives safely and on time.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your shipment in real time. If you haven't received this within 2 business days of placing your order, please check your spam folder or contact us.
International Orders & Duties
Will I be charged customs duties or import taxes?
For orders shipped outside the United Kingdom, customs duties, import taxes, and local VAT may be applied by your country's customs authority upon arrival. These charges are the responsibility of the recipient and are not included in the price paid at checkout. We are unable to predict the exact amount, as this varies by country and order value.
What if my order is held by customs?
In the rare event your order is delayed by customs, please contact us and we will do our best to assist. Refusing a delivery due to customs charges may result in the order being returned at your cost.
Returns & Exchanges
What is your returns policy?
We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Sale items and made-to-order pieces are final sale and cannot be returned.
How do I start a return or exchange?
- Email us at our contact page within 7 days of receiving your order, quoting your order number.
- We will provide return instructions and a return address.
- Once we receive and inspect the item, your refund or exchange will be processed within 5–7 business days.
Who covers the cost of return shipping?
Return shipping costs are the responsibility of the customer unless the item received was faulty or incorrect.
Sizing & Fit
How do I find my size?
We recommend consulting our detailed Size Chart and Bottom Size Chart before placing your order. If you are between sizes or unsure, please contact us — we are happy to advise based on specific measurements and garment cut.
Do your garments run true to size?
Our pieces are designed with a considered fit. Each product page includes specific fit notes. When in doubt, we recommend sizing up for layered or structured pieces.
Product Care
How should I care for leather garments?
Leather is a natural material that requires gentle care to maintain its quality and longevity:
- Store in a cool, dry place away from direct sunlight.
- Use a specialist leather conditioner every few months to keep the material supple.
- Avoid prolonged exposure to rain; if the leather gets wet, allow it to dry naturally away from direct heat.
- Do not machine wash or dry clean. Spot clean gently with a damp cloth.
- Use a breathable garment bag for long-term storage.
How do I care for heritage textiles (wool, silk, and woven fabrics)?
Heritage textiles require delicate handling to preserve their integrity:
- Dry clean only unless the care label specifies otherwise.
- Store folded (not hung) to avoid stretching, in a breathable cotton bag.
- Keep away from direct sunlight to prevent fading.
- Air out garments between wears rather than over-washing.
- Use cedar blocks or lavender sachets as a natural moth deterrent.
Still Have Questions?
Our team is here to help. Reach out via our Contact page and we will get back to you as soon as possible.