Mohamed is a Certified Trainer from Promark LTD and an Bachelor holder from Cairo University. Mohamed is developing and delivering learning solutions to local participants in Customer Service, Leadership, Coaching, Presentation skills, Communication and Interpersonal Skills, Team Building, Creative Thinking, and Active Learning Program for Trainers. Mohamed is currently a Call Center Supervisor and Freelance Trainer after diversified 8 years of experience where he worked for the market leaders in Manufacturing and Contact Centers Elaraby Group and Teleperformance. Also, Mohamed had delivered learning solutions for ESCA and internal staff in Elaraby Group adding to Learning Events as Volunteer Trainer In Anwar Resala. Prior to the freelancing, Mohamed managed a team within call center at Elaraby Group and also Senior Trainer was responsible for working with third parties like SEGA Group and Promark in Development Projects and Designing and delivering Training Programs, Participate in New hired trainers Interviews and Offer the needed training for new trainers.